TV Parts Home have a straight but comprehensive return policy that guarantees fair rights to all parties involved in the transaction while continue to provide satisfactory service for our customers
The terms of this policy apply to all general public: Professional repair shops, DIYer’s, others:
Qualifying products, minimum amount, duration subject to return terms
· Every part is covered under a 30-day warranty from the original order date.
· The warranty protects you from DOA or defective parts but not incorrect orders
· There is a minimum purchase amount of $15 on any product or part for the subject of return
· Returned products/parts could be subject for exchange for another similar item or partial refund subject to terms below if exchange is rejected
· Unless disclosed with a disclaimer on the product, any product could be returned for a minimum purchase amount
Exchange & Refund terms
· Exchanges for the same item only will be permitted if found to be non functioning.
· Must be returned to verify defect prior to replacement. Must include an RMA number, issued by us, prior to returning the item.
· Returns without an RMA will be refused-no exceptions.
· Shipping cost to and from is the responsibility of the buyer and is not refundable
· Once we receive the returned part, it is inspected and identifying markers are checked.
· If your warranty claim is approved, we will send you a replacement part.
· If you refuse a replacement for a defective part and wish to return the item for refund, we will not pay the return shipping cost, and you will be refunded the cost of the part less a 20% restocking fee as store credit unless otherwise stated.
Shipping and handling terms
· Shipping and handling charges are non-refundable, including any charges incurred for shipments that are refused.
· The customer is responsible for shipping charges on all returned products unless product arrives DOA in which case we will issue a call tag.
How to return
For all other return inquiries and/or to obtain an RMA please contact us via email firstname.lastname@example.org